1. Who we are

Suze Rockett Coaching provides professional coaching and facilitation services for individuals and organisations.
Data Controller: Suze Rockett

2. What information we collect

We may collect and process the following types of personal information:

• Contact information (name, email, phone number, job title, organisation)

• Information you share during coaching sessions, discovery calls, or contact form submissions

• Website usage data (via cookies or analytics tools — e.g. pages visited, duration on site)

• Payment details if you book and pay for coaching online (handled securely via third-party processors such as Stripe or PayPal)

3. How we use your information

We use your personal data to:

• Respond to enquiries and deliver coaching services

• Manage client relationships and session scheduling

• Send information or resources you’ve requested

• Maintain records for administrative or legal purposes

• Improve our website and service offerings

We will only use your personal data where the law allows us to, typically under:

• Contract: when you book and use our services

• Consent: when you opt into our mailing list or agree to specific data use

• Legitimate interest: when we use data to improve our services or marketing

4. How we store and protect your data

Your personal information is stored securely on password-protected devices and/or reputable third-party platforms that comply with UK GDPR.

For your privacy and security we use Proton products as much as possible, including for email and cloud storage. Please see https://proton.me/ for more information.

We do not store unnecessary personal data and retain information only as long as necessary for service delivery or legal obligations.

5. Sharing your information

We will never sell your data.
We may share limited information with trusted third-party providers who help deliver our services (e.g. payment processors, scheduling tools, website hosts). These providers are required to keep your data secure and process it only under our instructions.

Information shared during coaching sessions is confidential. This will be detailed during the contracting process with each client.

6. Your rights under UK GDPR

You have the right to:

• Access your personal data

• Request correction or deletion of your data

• Withdraw consent at any time (where processing is based on consent)

• Object to or restrict processing in certain situations

• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact hello@suzerockettcoaching.org.

7. Cookies and website analytics

Our website may use cookies or analytics tools to understand how visitors use the site. You can adjust cookie settings in your browser or through our cookie banner when you visit the site.

8. Updates to this policy

We may update this privacy policy from time to time. The latest version will always be available on our website with a revised “Last updated” date.